Terms and Conditions

  1. The onus is on the applicant to ensure that he/she registers. Applicants who don’t have internet can approach SAHUC and its Affiliated Members to assist with registration.
  2. No other method of applications will be accepted for registration – online registration only.
  3. It is the Applicant’s responsibility to ensure that the registration is completed in full.
  4. It is the Applicant’s responsibility to ensure that all personal details including cell phone numbers and email addresses are correct.
  5. It is the Applicant’s responsibility to ensure all information reflected in the application is the latest available.
  6. Any applicant between the age of 15 years and 18 years shall be subjected to a deduction of 5 points. SAHUC reserves the right to change the same should the quota for South Africa be insufficient.
  7. The minimum age for accreditation will be 18 years subject to fulfilling all criteria.
  8. Applicants who register place themselves in a queuing system. Registration does not guarantee Accreditation.
  9. Only payments through paygate on the SAHUC website will be accepted unless otherwise approved.
  10. Payments must be made within five (5) calendar days of the registration date in order to retain the initial date of registration.
  11. Payments received after the required five(5) days will result in the applicant’s position in the queue shifting to the date payment was received, rather than the initial date of registration.
  12. THE REFERENCE NUMBER ALLOCATED BY SAHUC MUST BE USED WHEN MAKING PAYMENT IN ORDER FOR THE SAHUC SYSTEM TO RECONCILE PAYMENT WITH THE CORRECT APPLICANT. Failure to do so will result in the payment not being allocated, and the applicant’s registration will remain incomplete.
  13. Registration does not guarantee that you will be accredited in the year of your choice due to the backlog that has occurred as a result of the decrease in the Hajj quota from the KSA Hajj Ministry
  14. For the applicant to be eligible for accreditation, the applicant must be in possession of a South African passport valid for more than six months after Hajj or South African Permanent Residence Permit.
  15. By completing the registration, the applicant attests to the truth and correctness of the information provided and that the same was done without force or coercion by any person or party.
  16. Applicants are responsible to print the confirmation receipt provided at the completion of the application. This will include points awarded, reference number and pin number.
  17. Time and date priority will be used in the event of a tie to determine preference in the accreditation Queue. A system of first time come first serve will be used.
  18. The SAHUC hajj registry website will display the following information of all applicants: Name, Surname, Town of residence, Year of the last Hajj, Number of Hajj performed, Mahram status!
  19. Any applicant who falls foul of “whistleblowing” will be struck from the registration and following due process may be banned from registering for a period of 5yrs.
  20. SAHUC shall not be held responsible for any issue or matter in the process that is beyond its control.
  21. The number of accredited Hujjaaj is subject to the quota allocated to South African by the KSA Hajj Ministry.
  22. SAHUC reserves the right to accredit repeat Hujjaaj in the event of an overwhelming quota and/or all first-time applicants have been accredited within a set allocated time frame set out by SAHUC.
  23. No consideration will be given for Badal Hajj. Any application made for this purpose will be dealt with as a repeat hajji.
  24. Any Applicant found in breach of the rules by misrepresenting their status (e.g. first time versus repeat applicant) may be removed from the registration and any accreditation may also be revoked.
  25. If SAHUC determines abuse of the Mahram system, the registration and accreditation may be revoked.
  26. The onus is on the Applicant to ensure that they have the physical health to undertake this journey.
  27. SAHUC may, at any time, request an affidavit from the Applicant/s and/or any responsible person (e.g. Imam of the applicant’s local Masjid) to clarify any doubtful information given during the application and or accreditation process.
  28. Errors whilst completing the application process must be forwarded to SAHUC at the following email address: info@sahuc.org.za
  29. Detailed description of services
    The South African Hajj & Umrah Council is a Public Benefit Organisation which is engaged in facilitating and ensuring compliance by South African Muslim pilgrims undertaking pilgrimage.
  30. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within one day and confirmed by way of a reference number.
  31. Export Restriction
    The offering on this website is available to South African pilgrims only.
  32. Refunds policy
    The provision of services by The South African Hajj & Umrah Council will be as follows: Registration fee is non-refundable.
  33. Customer Privacy policy
    The South African Hajj & Umrah Council shall take all reasonable steps to protect the personal information of users in accordance with The Protection of Personal Information Act, No4 of 2013 (POPI ACT).
  34. Payment options accepted
    Payment may be made via Visa and MasterCard.
  35. Card acquiring and security
    Card transactions will be acquired for The South African Hajj & Umrah Council via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
    website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  36. Customer details separate from card details
    Customer details will be stored by The South African Hajj & Umrah Council separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  37. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  38. Responsibility
    The South African Hajj & Umrah Council takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of services.
  39. Country of domicile
    This website is governed by the laws of South Africa and The South African Hajj & Umrah Council chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, is 2nd Floor, Saley House, 81 Crown Road, Off Bree Street, Fordsburg
  40. Variation
    The South African Hajj & Umrah Council may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  41. Company information
    This website is run by The South African Hajj & Umrah Council (Public Benefit Organisation) based in South Africa trading as a facilitator for South African Muslim pilgrims undertaking pilgrimage and with the PBO registration number: 930060856.
  42. SAHUC contact details
    Company Physical Address: South African Hajj and Umrah Council, 2nd Floor, Saley House
    81 Crown Road, Off Bree Street, Fordsburg
    2092.org.za – Attention: The Secretary-General Telephone: 011 838 9786