FAQ’s

FAQ’s

A person holding a South African ID document or South African Permanent Residence Permit over the age of 15 years. Applicants under the age of 18 years will not be eligible for accreditation.
Any Muslim male or female under the age of 15 yrs (fifteen years). Foreigners / expats who are not permanent residents of South Africa.
All Hujjaaj who performed hajj within the last five years can apply but will be scored accordingly. The Saudi Arabian authorities discourage persons who have been in the past five years to come for Hajj. Due to scarcity of quota, only first time Pilgrims and repeat Mahrams will be given preference based on date and time priority until such time the quota is increased to allow us to accommodate repeat Pilgrims.
Registration is perpetual - SAHUC reserves the right to close the application system for any specific time period. Registration is based on a FIRST COME FIRST SERVE basis in date and time priority where FIRST time Hajjis will be given preference over repeat Hajjis.
Registration is ONLINE only (via internet) - www.sahuc.org.za
Visit the Sahuc website. www.sahuc.org.za Or visit the local SAHUC office for assistance with registration
  • Cape Town: 21 Belgravia, 2nd Floor Wembley Centre (above Wembley bakery) Belgravia Tel: 021 696 4433, Tel: 021 697 5503 Fax: 021 697 5317
  • Durban: 37/41 Mountainview, Office 3, NMJ Islamic Centre, 37/41 Mountainview Road, Roseglen, 4091 Tel: 031 207 3975 Fax: 086 535 9641
  • Johannesburg: 81 Crown Road 2nd Floor, Saley House, 81 Crown Road, Off Bree Street Fordsburg Tel: 011 838 9786 Fax: 086 273 0328
  • Any family member who has access to the internet can complete the registration form and payment on behalf of his /her family. The person on whose behalf the registration is made is responsible for the accuracy of all information recorded on the web-site.
    A computer or any device that's connected to the internet. A workable printer connected to the computer. Green bar-coded South African identity book. Passport if available - preferable Health condition - (Very important to assist with correct administration of services where necessary, including HIV Aids, Dialysis, Cancer, Disabilities (Wheelchair needed) this will enable us to carry the necessary medication because it is not available in Saudi Arabia. All illnesses will be treated in the utmost of confidence.) All relevant personal details - address, contact numbers, next of kin, email address, etc The onus is upon applicant to inform SAHUC if any of your contact details changes after registration to avoid SAHUC from sending information to an old nonexistent number.
    A non-refundable registration fee must be paid using the online payment gateway on the SAHUC website. All payments must include a Reference Number for tracking purposes. The Reference Number starts with the prefix ZAF and ends with the suffix A. The Reference Number will be communicated to you via Email, SMS and can also be viewed by logging into the user portal. Example: ZAF1396706176418664A The application fee is applicable to current year of application. Payments must be made within 5 days of the application date. Registration of application will only take into effect once payment for registration is completed. All payments received after the required 5 days, will shift your place in the queue to the day of payment and not the date of registration. The responsibility is upon the applicant to ensure that the application together with payment is completed in full.
    A valid Mahram must be 18years and older. A valid Mahram is someone you cannot get married to. (Father, son, brother, husband, uncle, grand-father, nephew, son-in-law)
    The Shafi'i mathab allows a female to travel without a Mahram to perform her fard hajj from the age 45 years and over with a group of pious ladies. No hajj operator or group leader will be accepted as valid Mahram.
    The registration process is perpetual and does not close. However SAHUC retains the right to close the application process for any given year. It is however important to clearly select the year that you are registering for. This does not mean you will be going for Hajj on the year you select as accreditation is dependent on date and time priority of registration.
    Hajjis will be accredited after SAHUC announces the cut-off date and time for applications. Successful applicants will be notified by SMS and the names of the accredited Hujjaaj will be placed on the SAHUC Hajj Registry website. Once you are accredited, you are required to pay the accreditation fee stipulated for the respective year using the online payment gateway on the SAHUC website. You will only be able to choose your selected agent once SAHUC receives the Hajj service fee in the specified time.
  • When your application form is 100% percent complete.
  • When your registration fee is paid in full.
  • When your place in the queue is reached.
  • There are three kinds of applications:
  • Individual
  • Couple (Family of two persons)
  • Family (Three or more linked applicants)
  • The person serving as Mahram is always the main applicant (male only). All female members of the family will be linked to the Mahram. If you are a female without a Mahram, select individual, then select over 45 yrs. Family members should be added to an application by using the Add Member button. A Mahram who has performed hajj within the last five years may be a Mahram to a female relative and must indicate same on the application. If you select a husband & wife and/or family of two, the two persons will be linked and their time and score will be averaged. If SAHUC determines abuse of the Mahram system, the registration and accreditation will be revoked. If you select family, the family will be linked and their score and time will be averaged. This will apply if there is first time and /or repeat hajjis as part of the family group. If your spouse has performed his/her Fardh Hajj before and you register as a couple/ member, you will be penalized with points and if you as an individual want to be scored on 100 points ,please request to be de-linked from your spouse.
    All hajjis start with 100 points. If you younger than 18yrs and older than 15yrs you will have 5 points deducted. (Family score will be averaged). If accredited, a person younger than 18yrs but older then 15yrs must travel with his / her family. A repeat hajji will be scored as follows: If previous hajj performed in the last:
  • 1 - 5 yrs - minus 50 points
  • 6 - 10 yrs - minus 40 points
  • 11 - 15 yrs - minus 30 points
  • 15 yrs+ - minus 20 points
  • An additional 10 points will be deducted for every hajj performed. Where a repeat male applicant serves as a Mahram to his wife and or female members of his family whom are all 1st time hajjis, he will score 100 points. A repeat male serving as Mahram to a combination of 1st time and repeat hajjis in his family group will not be eligible for the 100 points. The repeat rule will apply and the group's score will be averaged. Due to current scarcity of the quota, only first time Hujaaj will be given preference. SAHUC may review if circumstances permit.
    Accreditation will be granted on first come first serve basis; applicant score, the date and time of application and payment of registration fees will be taken into account. Applicants will be queued by date and time of application, average score and confirmation of registration fee. Preference is given to 1st time hajjis who are performing their FARDH hajj. When a 1st time hajji applies with a family group of repeat hajjis, his/her score will be averaged with the group and will be queued with the group accordingly. If there is a repeat applicant in the group, its advisable to de-link to allow others to perform 1st time Hajj.
    Acceptance must be within the time stipulated by SAHUC which will be communicated to the applicant via an SMS. The applicant will accept by logging into the online portal, accepting accreditation, and paying the accreditation fee stipulated in the SMS.
    Deferring accreditation to another year. Again, this would be done online by the applicant logging into the portal. A person is only allowed to defer for three consecutive years, after which SAHUC may cancel the application. If an applicant fails to accept or defer their accreditation and fails to inform SAHUC of such, then SAHUC reserves the right to cancel the accreditation, and penalise the applicant by reducing the applicant’s score by 30 points.
  • An applicant can de-link from the main/Mahram applicant.
  • This must be done in writing to SAHUC
  • To de-link applicants will require identity numbers and reference numbers of the affected applicants.
  • The Mahram must request for the de-linking in writing.
  • No link or de-link will take place once the Hujjaj are accredited.
  • Before making the selection, every applicant must have carefully scanned all packages available and have made his / her choice of hajj operator. Following the acceptance of the accreditation the applicant will be directed to the list of accredited hajj operators. The hajji then selects a hajj operator from the list of accredited hajj operators as provided. The applicant may then print the confirmation indicating that they have chosen the specific accredited Hajj operator.’
    Applicants have fourteen days (14) calendar days to contract with the hajj operator from the date of selection to complete the necessary contracting. This time line will change as we get closer to hajj. (SAHUC will announce new dates) Failing which, the hajj operator has the right to delete your details from their portal. When a hajj operator delete an applicant, such an applicant will receive a sms from SAHUC stating that he/she has been deleted. The application fee is applicable to hajj 1439AH only. The applicant will be given three (3) days to select another hajj operator. Failing in doing so, the applicant accreditation will be cancelled The applicant will be re-queued; minus 30 points.
    Written submission must be made to SAHUC by the applicant. He /she must also provide a letter from the hajj operator confirming that no contract was entered into. The applicant must provide reasons for the change. Changes can only be made if no contract has been entered into. If no contract is concluded between the parties, the hajj operator must refund the hajji in full. When a contract is concluded and a Hujjaaj wants to change, this will be subject to a cancellation fees per the contract.
    SAHUC will notify all successful applicants of their accreditation via SMS. Your name, surname, serial number, area of residence, number of hajj and Mahram status if a repeat Hujjaaj will be placed on the SAHUC Hajj registry website.
    Back in 1995, the Ministry of Hajj and the Department of Foreign Affairs (SA) formed SAHUC out of the various Islamic organisations who were called to a meeting for the purpose of establishing an organization to regulate hajj. The idea was to make things easy for the Hujjaaj, who at the time were being fleeced and Hajj fraud was the order of the day. If one looks at the processes in SAHUC, it is not there to create difficulty. In the past, SA would send 80 to 90% of pilgrims that were repeat hajjis at the expense of the 1st time hajji. The system is designed to ensure that a Fardh hajj is performed ahead of a repeat. More structure and transparency has been brought out of SAHUC’s processes and policies. Part of SAHUCS responsibilities include but not limited to:
  • Liaising with the relevant Government Ministries and other Official Authorities in Saudi Arabia with respect to Hajj.
  • To act as the representative of all South African Pilgrims in the Kingdom of Saudi Arabia.
  • To take effective measures in order to develop and implement sound policies and objectives in order to assist and solve both internal and external problems of South African citizens when undertaking the sacred journey of Hajj.
  • SAHUC Board and NGC members do not get paid by SAHUC, work done by members are done purely on a volunteer basis. SAHUC has four administrators in the different regions (JHB, KZN & CPT) which are full time employees and they receive a salary. Hajj and medical team volunteers which are required as part of the protocol signed with the Ministry of Hajj receive an allowance of SAR150 per day while they are in the Kingdom to assist Hujjaaj for the Hajj period only. Doctors on the mission receives SAR1,500.00 per week, nurses gets between SAR1,000.00 – SAR1,200.00 per week. SAHUC head of mission gets SAR3,000.00 per week. These rates will change depending on approval from the board.
    The Protocol agreement demands a medical team and clinic to take care of the needs of the South African Hujjaaj. Every country around the world is subjected to this requirement. For interest sake, Saudi Arabia has 41 835 hospital beds for 32 million persons, which equates to 13 beds for every 10 000 people, during hajj, additional facilities are required and the Health centres cannot cope with the pressure. Below is a table of the extent to which our clinic facilitates the Hujjaaj during hajj (2017 stats).
  • MEDINAH – SAHUC Clinic seen a total of 1270 Patients.
  • MAKKAH – SAHUC Clinic seen a total of 1494 Patients.
  • AZIZIA – SAHUC Clinic seen a total of 2278 Patients.
  • 5 DAYS OF HAJJ – SAHUC Clinic seen a total of 863 Patients.
  • TOTAL AMOUNT OF PATIENTS SEEN DURING HAJJ 2017 = 5905, our quota for SA is only 2500 Pilgrims. These are all free services to the SA Hujjaaj. No additional charge at the clinics.
  • SAHUC’s Hajj Mission team play an integral role in the clearing of the Hujjaaj at both Jeddah and Madinah airports. In addition, their hours of service is broken up into 3 x 8 hour shifts to ensure that Hujjaaj are settled accordingly. Mission workers in the various cities, namely, Jeddah, Madinah and Makkah are the facilitators between the Hajj Operator, Officials in the Kingdom of Saudi Arabia and the Hajji. Information and plans are cascaded down to the hajj operator and eventually to the Hajji. In order to provide all of the above, costs are incurred and funds are provided by the SAHUC fees. Airfare, accommodation, vehicle hire, and other costs incurred in KSA are covered by the SAHUC fees.
    SAHUC is not the architect of the quota system, the Saudi Government had put this in place back in 1985. Every country is allowed 1000 pilgrims per 1million Muslims in that country. According to the Saudis, we should only have 1000 pilgrims as the official census they have reveal that we have 986 000 Muslims in South Africa. SAHUC has convinced them that there is much more Muslims in South Africa and they have thus agreed to assume 2.5million South African Muslims and hence a quota of 2500 was granted. In the past, visas were issued on arrival in Jeddah. When the Saudi Government opened their Embassy in SA all that changed.
    When the system was originally designed the registration was free, it became a fiasco because people applied for the sake of doing so and were not serious about going for Hajj once accredited. After deliberating with the Ulema on SAHUC, a decision was made to charge a once off registration fee. That fee is used for the technical and software costs associated to the system, the security of the system and all other support rendered by our service provider. The ZAR1,500 fee is used in the service of the Hujjaaj both locally and in the KSA. A portion of this is used for the running costs of our three offices, payment is made to the volunteers who make up the local assistance for Hajj duties as well as the Hajj and Medical Mission in the KSA. These funds are also used to purchase medication to be send through to KSA for the primary health care service provided by SAHUC at its clinics in Madinah, Makkah and Aziziah. Airfare, accommodation, vehicle hire, and other costs incurred in KSA for the Hajj mission and medical team are also covered by the SAHUC fees. None of the funds are used for any salaries or allowances for any of the executive or members of the NGC. (NGC Members as well as board members do not receive any remuneration from SAHUC)
    When SAHUC was originally established by South African Government in 1995, SAHUC was regulated for both Hajj & UMRAH. We are a volunteer structure and don’t have the permanent capacity to deal with Umrah. The intention is to make SAHUC a more permanent structure to tackle and regulate Umrah as well In Sha ALLAH.
    A SAHUC visa is issued via the quota process received by SAHUC from the Ministry of Hajj as per the Protocol that is signed. A Mujamala (courtesy) visa is issued outside of the Protocol (quota) process by the Embassy of Saudi Arabia directly to those receiving the Mujamala visa. SAHUC has no influence, involvement or responsibility for the Mujamala Visas.
    Those Hujjaaj who secured Mujamala visas will be marked as repeats on the system and their points will change accordingly. The difficulty we face is the honesty of the pilgrim, when he/she returns after performing hajj and does not divulge that they have been on hajj with a Mujamala visa. SAHUC does not have any information on who has been granted these visas and as such our task becomes difficult, if not impossible, without the co-operation of the hajji. The same applies to Hujaaj that performed Hajj before SAHUC was established. Since SAHUC has no records of who had performed hajj before our data-base was created and if Hujjaj are not honest they may be accredited by SAHUC.
    SAHUC has no knowledge of the process used by the Royal Embassy of Saudi Arabia with regards to issuing Mujamala visa.
    All accredited Hajj Operators sign a code of conduct with SAHUC and are not supposed to facilitate these Mujamala Visas. Where a hajji receives the Mujamala visa direct from the Saudi Embassy, the operators in violation of the Code of Conduct have facilitated the Hajji. They are supposed to do this in the specific camp that has been provided for Mujamala visa holders, but not in the same camp as the SA Hujjaaj. However, many Mujamala Visas Hujaaj have been brought into our camps illegally by operators, and this has been the cause of overcrowding, food/water shortages, transport shortages (buses) and has been a real challenge during the last hajj. These Mujamala Visa holders are also sent by the operators to the SAHUC medical facilities for services. They refuse to pay for services and demand to be treated free of charge, claiming that because they are South African citizens they are entitled to services provided by SAHUC (and paid for by the SAHUC accredited Hujaaj).
    Mujamala visa holders should be cleared and dealt with by the Ministry of Hajj, however in the last few years SAHUC has assisted them at the airports. This puts a strain on the services we render in KSA to South African (accredited via SAHUC/quota system) Hujjaaj, especially when the flights have a combination of Mujamala and Quota Hujjaaj.
    We are currently busy developing our website hence the increase in cost due to development. The company we are contracting for our IT services does not only do our website hosting, they also take care of the entire registration/ accreditation list which includes all the daily administration. We have compared to similar organizations which provide sound service level support and the pricing is market related. We want to avoid obtaining cheaper and unreliable contractors which may cause issues especially when dealing with hajj registrations and accreditations. In Sha Allah in the next financial statement we will provide a more detail split between software and website hosting cost.
    SAHUC is an unincorporated constituted body not for gain. The organisation is run on “going concern” basis, thereby creating surplus in order to remain a going concern. SAHUC has ambitions to become a permanent body, whereby funding would be required, hence the surplus funds. However, the current financials have a timing difference in that fees were collected for two hajj periods in the same financial year and has to be recorded since our accounting is based on receipt policy. The expenses for Hajj 1438H (2017) has yet to be recorded and will be done in the current financial year due to the expenses being incurred after our year end (March).
    Unfortunately, SAHUC only gets involved in queries relating to Umrah after the event. SAHUC has and will continuously warn people to book with accredited operators which we have continuously publicised. The issue arises where people continuously book with non-accredited operators despite the warnings from SAHUC. More is being worked on, In Sha ALLAH we hope to find a solution soon.
    This would be ideal and SAHUC will always strive to do so. Unfortunately this is not always the case and some operators are opined that they must always work against SAHUC. It would be to everyone’s benefit if all worked together for common good of the Hajji and Mu’tamireen. Of late there has been progress with the majority of operators who are willing to work with SAHUC and not against. SAHUC is a regulator and facilitator of Hajj, while the operators must comply and implement. So some tension between the two parties is natural and normal. What SAHUC wants to do is to find a constructive working relationship with all stakeholders (including the Hajj Ministry and hajj authorities in the Kingdom, the Consulate General In Jeddah and DIRCO) that will prioritise the wellbeing of South African Hujjaj. In areas of SAHUC responsibilities we continuously review our performance and will strive to improve.
    SAHUC cannot comment, all Hajj packages and flights for Hujaaj are provided by the operators. This question should be addressed to the specific Hajj operator you select. What SAHUC does have some influence over is the cost for the 5 days of Hajj (Camp A or Camp C prices), which is negotiated with the Mussasah in Makkah. Here again we raise issues of cost and quality of services with the Muassasah and require the collaboration of the operators to ensure a successful hajj. Before SAHUC accepts the costs proposed for the 5 days, we consult the Operators and only with their agreement do we accept the cost. The operators then include this cost into their packages.